Support Ticket Sentiment & Priority Analyzer API
Support ticket systems often bury critical issues from high-value customers under volume of routine requests. This endpoint processes raw ticket text plus optional context like tier and history to return structured routing intelligence that basic tagging systems miss. It runs fast enough for synchronous webhook use. - `urgency_score`: 0-100 weighted composite - `churn_risk`:…
Support Ticket Sentiment & Priority Analyzer API endpoints
| Method | Endpoint | Description |
|---|---|---|
| api | ||
| POST |
/api/analyze /api/analyze |
Submit raw support ticket text (or a URL containing ticket content) plus optional customer context fields. Returns a structured JSON response with sentiment, urgency score,… |
Support Ticket Sentiment & Priority Analyzer API pricing
| Plan | Price | Rate limit | Quotas |
|---|---|---|---|
| BASIC | Free | 5 / minute |
|
| PRO | $9 / month | 30 / minute |
|
| ULTRA Recommended | $29 / month | 90 / minute |
|
| MEGA | $79 / month | 300 / minute |
|