Support Ticket Intelligence
## Overview Operational support intelligence for SaaS, marketplaces and service teams. ## Features - Classifies ticket priority with confidence scoring - Detects intent and sentiment from the ticket text - Suggests routing and next action - Flags SLA risk for operational triage - Uses JSON-mode Workers AI with primary and fallback models - Returns `unknown` and `needs_review` instead of forcing…
Support Ticket Intelligence endpoints
| Method | Endpoint | Description |
|---|---|---|
| GET |
analyze-support-ticket / |
Analyzes a support ticket for priority, intent, sentiment and routing. |
Support Ticket Intelligence pricing
| Plan | Price | Rate limit | Quotas |
|---|---|---|---|
| BASIC | Free | — |
|
| PRO | $29 / month | — |
|
| ULTRA | $99 / month | — |
|