LiveAgent
LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2017. Stay closer to your customers and answer their questions faster with LiveAgent.
45 subscribers
4.8/10 popularity
132233 ms avg latency
59 endpoints
The in-depth APIMemo review for this API hasn't been published yet —
the data below comes straight from the public marketplace listing.
LiveAgent endpoints
| Method | Endpoint | Description |
|---|---|---|
| POST |
addCall /addCall |
Creates new call (ingoing / outcoming / internal). Does not initiate the outgoing call |
| POST |
addCannedMessage /addCannedMessage |
Creates new canned message |
| POST |
addCompany /addCompany |
Creates new company |
| POST |
addContact /addContact |
Adds new contact |
| POST |
addFile /addFile |
Uploads file |
| POST |
addGroup /addGroup |
Creates new group |
| POST |
addMessageToCall /addMessageToCall |
Adds a message to the call group in corresponfing ticket |
| POST |
addPredefinedAnswer /addPredefinedAnswer |
Create new predefined answer |
| POST |
addTag /addTag |
Creates new tag |
| POST |
answerCall /answerCall |
Set call as answered by agent |
| POST |
deleteAgent /deleteAgent |
Delete agent |
| POST |
deleteCannedMessage /deleteCannedMessage |
Deletes canned message |
| POST |
deleteCompany /deleteCompany |
Deletes a company |
| POST |
deleteContact /deleteContact |
Deletes a contact |
| POST |
deleteGroup /deleteGroup |
Deletes a group |
| POST |
deletePredefinedAnswer /deletePredefinedAnswer |
Deletes a predefined answer |
| POST |
deleteTag /deleteTag |
Deletes a tag |
| POST |
deleteTicket /deleteTicket |
Deletes a ticket |
| POST |
getAgentStatus /getAgentStatus |
Gets agent statuses in departments |
| POST |
getCallStatus /getCallStatus |
Return the status of call |
| POST |
getSingleAgent /getSingleAgent |
Retrieves an agent |
| POST |
getSingleCannedMessage /getSingleCannedMessage |
Retrives canned message |
| POST |
getSingleCompany /getSingleCompany |
Retrieves a company |
| POST |
getSingleContact /getSingleContact |
Retrieves a contact |
| POST |
getSingleGroup /getSingleGroup |
Retrieves a group |
| POST |
getSinglePhoneDevice /getSinglePhoneDevice |
Retrieves a phone device |
| POST |
getSinglePhoneNumber /getSinglePhoneNumber |
Retrieves a phone number |
| POST |
getSinglePredefinedAnswer /getSinglePredefinedAnswer |
Retrieves a predefined answer |
| POST |
getSingleTag /getSingleTag |
Retrieves a tag |
| POST |
getSingleTicket /getSingleTicket |
Retrieves a ticket |
| POST |
getTicketAttribute /getTicketAttribute |
Retrieves a ticket attribute |
| POST |
getTicketSla /getTicketSla |
Retrieves a ticket sla |
| POST |
listAgents /listAgents |
List of agents |
| POST |
listCalls /listCalls |
Retrieves list of all calls |
| POST |
listCannedMessages /listCannedMessages |
List all canned messages |
| POST |
listCompanies /listCompanies |
Retrieves list of all companies |
| POST |
listContacts /listContacts |
Retrieves list of all contacts |
| POST |
listGroups /listGroups |
Retrieves list of all groups |
| POST |
listPhoneDevicess /listPhoneDevicess |
Retrieves list of all phone devices |
| POST |
listPhoneNumber /listPhoneNumber |
Retrieves list of all phone numbers |
| POST |
listPredefinedAnswers /listPredefinedAnswers |
Retrieves list of all predefined answers |
| POST |
listTags /listTags |
Retrieves list of all tags |
| POST |
listTickets /listTickets |
Retrieves list of all tickets |
| POST |
logoutAgent /logoutAgent |
Logout an agent |
| POST |
pauseAgent /pauseAgent |
Pauses an agent |
| POST |
pingAPI /pingAPI |
Check that API is reponding |
| POST |
rerouteCall /rerouteCall |
Lets the call ring to an another agent if available |
| POST |
ringCall /ringCall |
Lets the call ring |
| POST |
setTicketAttribute /setTicketAttribute |
Sets a ticket attribute |
| POST |
stopCall /stopCall |
Stops the call |
+ 9 more endpoints on the provider's documentation.
LiveAgent pricing
| Plan | Price | Rate limit | Quotas |
|---|---|---|---|
| BASIC | Free | — | — |