LiveAgent is the most reviewed and #1 rated help desk software for SMB in 2017. Stay closer to your customers and answer their questions faster with LiveAgent.

45 subscribers
4.8/10 popularity
132233 ms avg latency
59 endpoints
The in-depth APIMemo review for this API hasn't been published yet — the data below comes straight from the public marketplace listing.

LiveAgent endpoints

MethodEndpointDescription
POST addCall
/addCall
Creates new call (ingoing / outcoming / internal). Does not initiate the outgoing call
POST addCannedMessage
/addCannedMessage
Creates new canned message
POST addCompany
/addCompany
Creates new company
POST addContact
/addContact
Adds new contact
POST addFile
/addFile
Uploads file
POST addGroup
/addGroup
Creates new group
POST addMessageToCall
/addMessageToCall
Adds a message to the call group in corresponfing ticket
POST addPredefinedAnswer
/addPredefinedAnswer
Create new predefined answer
POST addTag
/addTag
Creates new tag
POST answerCall
/answerCall
Set call as answered by agent
POST deleteAgent
/deleteAgent
Delete agent
POST deleteCannedMessage
/deleteCannedMessage
Deletes canned message
POST deleteCompany
/deleteCompany
Deletes a company
POST deleteContact
/deleteContact
Deletes a contact
POST deleteGroup
/deleteGroup
Deletes a group
POST deletePredefinedAnswer
/deletePredefinedAnswer
Deletes a predefined answer
POST deleteTag
/deleteTag
Deletes a tag
POST deleteTicket
/deleteTicket
Deletes a ticket
POST getAgentStatus
/getAgentStatus
Gets agent statuses in departments
POST getCallStatus
/getCallStatus
Return the status of call
POST getSingleAgent
/getSingleAgent
Retrieves an agent
POST getSingleCannedMessage
/getSingleCannedMessage
Retrives canned message
POST getSingleCompany
/getSingleCompany
Retrieves a company
POST getSingleContact
/getSingleContact
Retrieves a contact
POST getSingleGroup
/getSingleGroup
Retrieves a group
POST getSinglePhoneDevice
/getSinglePhoneDevice
Retrieves a phone device
POST getSinglePhoneNumber
/getSinglePhoneNumber
Retrieves a phone number
POST getSinglePredefinedAnswer
/getSinglePredefinedAnswer
Retrieves a predefined answer
POST getSingleTag
/getSingleTag
Retrieves a tag
POST getSingleTicket
/getSingleTicket
Retrieves a ticket
POST getTicketAttribute
/getTicketAttribute
Retrieves a ticket attribute
POST getTicketSla
/getTicketSla
Retrieves a ticket sla
POST listAgents
/listAgents
List of agents
POST listCalls
/listCalls
Retrieves list of all calls
POST listCannedMessages
/listCannedMessages
List all canned messages
POST listCompanies
/listCompanies
Retrieves list of all companies
POST listContacts
/listContacts
Retrieves list of all contacts
POST listGroups
/listGroups
Retrieves list of all groups
POST listPhoneDevicess
/listPhoneDevicess
Retrieves list of all phone devices
POST listPhoneNumber
/listPhoneNumber
Retrieves list of all phone numbers
POST listPredefinedAnswers
/listPredefinedAnswers
Retrieves list of all predefined answers
POST listTags
/listTags
Retrieves list of all tags
POST listTickets
/listTickets
Retrieves list of all tickets
POST logoutAgent
/logoutAgent
Logout an agent
POST pauseAgent
/pauseAgent
Pauses an agent
POST pingAPI
/pingAPI
Check that API is reponding
POST rerouteCall
/rerouteCall
Lets the call ring to an another agent if available
POST ringCall
/ringCall
Lets the call ring
POST setTicketAttribute
/setTicketAttribute
Sets a ticket attribute
POST stopCall
/stopCall
Stops the call
+ 9 more endpoints on the provider's documentation.

LiveAgent pricing

PlanPriceRate limitQuotas
BASIC Free

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