Connect to the Freshdesk Customer Service API to manage customer support tickets, agents and monitoring. Test an API call and export the code into your app. The Freshdesk API requires Freshdesk software: https://freshdesk.com/pricing

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85 endpoints
The in-depth APIMemo review for this API hasn't been published yet — the data below comes straight from the public marketplace listing.

Freshdesk endpoints

MethodEndpointDescription
POST addNoteToTicket
/addNoteToTicket 		Add Note to Ticket
POST createComment
/createComment 		Create Comment to Topic
POST createCompany
/createCompany 		Create Company
POST createContact
/createContact 		Create Contact
POST createForum
/createForum 		Create Forum
POST createForumCategory
/createForumCategory 		Create Forum category
POST createGroup
/createGroup 		Create Group for your agents
POST createSolutionArticle
/createSolutionArticle 		Create Solution Article
POST createSolutionCategory
/createSolutionCategory 		Create a Solution Category
POST getAllTicketFields
/getAllTicketFields 		Get all Ticket fields
POST createSolutionFolder
/createSolutionFolder 		Create Solution Folder in Solution Category
POST createTicket
/createTicket 		Create a new Ticket
POST createTimeEntry
/createTimeEntry 		Create Time entry
POST createTopic
/createTopic 		Create Topic
POST createTranslatedSolutionArticle
/createTranslatedSolutionArticle 		Create Solution Article
POST createTranslatedSolutionCategory
/createTranslatedSolutionCategory 		Create a translated solution category to original solution Category ID
POST createTranslatedSolutionFolder
/createTranslatedSolutionFolder 		Create translated Solution Folder in Solution Category
POST deleteAgent
/deleteAgent 		Delete Agent. Deleting an agent will downgrade the agent into a contact.
POST deleteComment
/deleteComment 		Delete Forum Comment
POST deleteCompany
/deleteCompany 		Delete Company
POST deleteCompanyDomains
/deleteCompanyDomains 		Delete all domains from company
POST deleteContact
/deleteContact 		Delete Contact
POST deleteForum
/deleteForum 		Delete Forum
POST deleteForumCategory
/deleteForumCategory 		Delete Forum Category by ID
POST deleteGroup
/deleteGroup 		Delete group
POST deleteSolutionArticle
/deleteSolutionArticle 		Delete the Solution Article
POST getSingleTopic
/getSingleTopic 		Get Topic Info by ID
POST deleteSolutionCategory
/deleteSolutionCategory 		Delete Solution Category. When deleted, all translated versions will be deleted too.
POST deleteSolutionFolder
/deleteSolutionFolder 		Delete Solution Folder
POST deleteTicket
/deleteTicket 		Delete ticket
POST deleteTimeEntry
/deleteTimeEntry 		Delete Time Entry by ID
POST deleteTopic
/deleteTopic 		Delete Topic
POST getAllAgents
/getAllAgents 		Get list of all Agents
POST getAllCompanies
/getAllCompanies 		Get list of all Companies
POST getAllCompanyFields
/getAllCompanyFields 		Get all Company fields
POST getAllContactFields
/getAllContactFields 		Get all field for concact
POST getAllForumCategories
/getAllForumCategories 		Get All Forum Category
POST getAllForumsFromCategory
/getAllForumsFromCategory 		Get All forums in given Category
POST getAllGroups
/getAllGroups 		Get all groups
POST getAllRoles
/getAllRoles 		Show all roles
POST getAllSolutionArticles
/getAllSolutionArticles 		Get list of all Solution Articles
POST getAllSolutionCategories
/getAllSolutionCategories 		Get list of all Solution Categories
POST getAllSolutionFolders
/getAllSolutionFolders 		Get all Solution Folder
POST getAllSurveys
/getAllSurveys 		Get list of Surveys
POST getAllTickets
/getAllTickets 		Use filters to view only specific tickets (those which match the criteria that you choose). By default only tickets that have not been deleted or marked as spam will be returned,…
POST getAllTimeEntries
/getAllTimeEntries 		Use filters to view only specific time entries (those which match the criteria that you choose). The filters listed in the table below can also be combined.
POST getByTicketTimeEntry
/getByTicketTimeEntry 		Get all Time Entry of current Ticket
POST getContacts
/getContacts 		Get all contacts
POST getCurrentlyAgent
/getCurrentlyAgent 		Get currently authenticated Agent info
POST getForum
/getForum 		Get Forum by ID
+ 35 more endpoints on the provider's documentation.

Freshdesk pricing

PlanPriceRate limitQuotas
BASIC Free — —

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